Beyond Grateful

In 2020, Nemours Institutional Advancement received $17 million in gifts from 5,895 generous donors across the United States.

2020 Donor Impact

Philanthropy is the catalyst to amplify our impact. Nemours continues to build on our reputation as the only multi-state, multi-site children’s health system with integrated research and clinical operations. Donors are a vital part of our Nemours family. Your gifts to Nemours Children’s Health are critical in supporting our long-term goal of delivering the healthiest generations of America’s children.

Gifts of any size make a significant impact on pediatric care and services today, and help support future programs and treatments. The strength of our connection with donors and partners is what will champion the evolution of health delivery for children across our country and around the world.

A sincere thanks to our 2020 donors for their incredible generosity.

Where 2020 Donations Came From

State Donors
Delaware 1,750
Florida 1,361
Pennsylvania 1,312
New Jersey 428
Maryland 338
Other 706

How Funds Were Distributed in 2020

Capital 33.0%
Research 21.0%
Operational 20.7%
Clinical 19.3%
Educational 6%

A Gift to Heal Together

Each year, hundreds of infants are transferred to the Neonatal Intensive Care Unit (NICU) at Nemours Children’s Hospital Delaware to receive the highest level of comprehensive care for the most premature newborns. NICUs provide the best start in life for babies who are born too early or have medical problems. However, having a child in the NICU can be one of the most stressful and trying experiences a family will endure. Additional challenges emerge for families when one baby (of twins) requires that level of care.

A generous gift from the Michael and Nancy Pia Foundation to Nemours is supporting the refurbishment of two twin rooms in Delaware’s only Level IV NICU, allowing twins and their parents to remain together at a time when families need each other the most.

The Pias are a family of fraternal twins. In Nancy’s family there have been 13 children from multiple births. The Pias also have family connections with Nemours, which inspired them to help other families of twins.
In addition to the NICU twin rooms, the donation will help provide furniture upgrades and specialized equipment in the NICU space and a refresh of the family waiting room. The Pia’s gift will also purchase a Fermo Aviation Modular system for ECMO transport and establish a Family Emergency Fund.

A Gift to Heal Together

Our family has witnessed the births of twins spanning two generations. We’ve had flawless deliveries, a heartbreaking loss, a miraculous recovery, and birth challenges further complicated when the twins and parents were separated in order to obtain life-saving neonatal intensive care. — Nancy McGovern Pia

Getting Kids to the Right Care More Efficiently, Safer

As one of the largest, most well-respected pediatric radiology departments in North America, Nemours Children’s Health experts are specially trained to work with kids. The use of pediatric radiology equipment designed or adapted to meet the specific needs of children has been a hallmark of Nemours’ imaging services. More than 70 percent of Nemours patients have a chronic and/or complex medical condition requiring ongoing imaging services, so finding ways to increase the efficiency and reduce risks of radiographic exposure are a top priority.

Through the generosity of the Don and Lorraine Freeberg Foundation, Nemours Children’s Health was able to purchase and install six state-of-the-art Fujifilm radiograph machines in six Central Florida community-based and outpatient clinic sites. The Fujifilm machines decrease the time it takes to get a high-quality image — providing better access and reduced wait times for results — and reduce radiation dose exposure for children by up to 50 percent. The clarity of Fujifilm’s radiography equipment also improves the accuracy of diagnosis — getting kids to the care they need faster.

When Help is Needed Most

Watch Norah’s first look at THE PLAYERS Lobby that she and other patients and families helped design.

When Help is Needed Most

Like Nemours Children’s Health, Wind Creek Casinos & Resorts is dedicated to giving back and helping others thrive in the places they call home. From uplifting neighborhoods to making life better for all community members, their contributions make an impact. For the past two years, Wind Creek has doubled down on supporting children and families at Nemours Children’s Health, Pensacola. Their consecutive, generous gifts help Nemours provide charity care for all families in need of our world-class services.

Throughout 2020, astronomical losses due to COVID-19 compounded financial challenges. During typical times, insurance reimbursements rarely cover the true cost of delivering medical care. And, often, insurance does not provide for ancillary or preventive services that address the social determinants that must exist to truly influence a child’s health. That lack of investment falls squarely on the shoulders of the healthcare system and other institutions. Nemours extends its gratitude to Wind Creek for their partnership in alleviating financial burdens for families in our care.

A Welcoming Addition to World-Class Care

Anchored by THE PLAYERS’ lead gift of $500,000, THE PLAYERS Lobby at Nemours Children’s Health, Jacksonville, was unveiled in November 2020. The $3.5 million renovation represents a total refresh of the space, the first major renovation project since the Jacksonville clinic opened in 1991. THE PLAYERS Lobby serves as the gateway for more than 100,000 patients and families each year when they visit Nemours for appointments.

THE PLAYERS is honored to support Nemours’ leading efforts in improving the lives of children and families. This new lobby is symbolic of the quality, excellence, and compassionate care patients receive, and we are honored to help welcome them when they enter these doors. — Jared Rice, Executive Director, THE PLAYERS

Among the new and refurbished features of THE PLAYERS Lobby at Nemours Children’s Health, Jacksonville are:

  • Open-floor plan and new windows enabling more natural light and accentuating the overlook to the St. Johns River
  • Enhanced access to the outdoors and butterfly garden
  • Upgraded accessibility, including adjusted heights for tables and seating, and new family restrooms on the ground floor
  • The all-new Hugs from Hunter 3 Café for visitors and employees with riverfront, outdoor seating
  • The Florida Blue Art Gallery featuring art from 30 Nemours patients, themed “connecting communities,” displayed in the shape of the Jacksonville skyline
  • The Family Education Zone — a designated space for reading, playing or taking calls between appointments
  • A new display case for the lobby’s landmark model train thanks to the Tom Coughlin Jay Fund

2020 Community Impact

Nemours Cares

Despite facing their own challenges at work and at home during the COVID-19 pandemic, Nemours associates were more determined than ever to invest in making our communities better. During Nemours Cares Week 2020, children and families across our communities received more than 29,250 meals.

  • Delaware Valley associates purchased essential items online or dropped off donations at hospitals and clinics, collecting 1,600 pounds of food; a virtual food drive resulted in an additional 6,000 meals; and 2,600 essential items were used to create 600 bags of basic supplies and food for programs with our community partners.
  • In Florida, associates participated in food and baby supply drives. Throughout the state, our associates donated items at the hospital and clinics, as well as 17,263 meals for Florida families through a virtual food drive. An additional 789 families received baby supplies they needed to help their children get off to a good start.
Nemours Cares
8-year-old Madison, creator of MaddiePaks

Kids Care, Too!

Nemours Children’s Health Community Engagement team introduced the Do Gooders Program to empower children in Delaware to make important changes in their community. Two projects suggested and led by local children were selected and supported by Nemours associates. Through the first project, the children created MaddiePaks (named in honor of creator 8-year-old Madison) — 100 fanny packs of essential supplies kids needed before heading back to school (masks, hand sanitizers, tissues, pencils and more). The second project, benefitting abandoned cats, involved building feral cat shelters. Nemours associates helped build 12 shelters to protect homeless pets from the elements.

Staying Healthy & Ready to Learn

Throughout 2020, Nemours Florida associates made certain children had what they needed to feed their minds as well as their bodies. During the transition to virtual learning, early in 2020, associates donated supplies through A Gift for Teaching, a non-profit community partner, who, in turn, delivered them to homeless shelters and underserved schools. As children got ready to head back to school for 2020/2021, Nemours associates donated supplies and more than 10,000 backpacks that included masks, hand sanitizers and information on how to get food close to their home.

Beyond the Numbers

Since opening its doors, Nemours has invested more than $3.3 billion in delivering a higher standard of medical care for children. Nemours’ investment in children, families, research, prevention and education is how we work to fulfill our mission every day — providing leadership, institutions and services to restore and improve the health of children through care and programs not readily available with one high standard of quality and distinction regardless of the recipient’s financial status.

Beyond the Numbers

2020 Community Benefit: $224.2 Million

Uncompensated Medical Care $176.1
Subsidized Health Services $3.9
Research $27.0
Prevention & Influencing Children’s Health $14.9
Education & Training Of Health Professionals $2.3


Uncompensated medical care includes health care services without a direct source of payment. In 2020, total uncompensated medical care provided by Nemours included:

  • $12.3 million in services classified as “charity care” where the recipient could not afford services or lacked adequate health insurance
  • $163.8 million in unreimbursed cost, or shortfalls that occur when providers are reimbursed below the cost of providing services for Medicaid and other public health program beneficiaries


Nemours SeniorCare was established in 1981 and has provided dental, vision and hearing care services to hundreds of thousands of Delaware’s low-income seniors at little to no cost. While closed through much of 2020, more than 12,600 visits were completed


By increasing the amount of research activity and creating ever-increasing integration between our clinical and research enterprises, Nemours aims to decrease the time between discovery and practice. Beyond treatments, Nemours also seeks to investigate and understand processes that affect the delivery, safety, outcomes, cost, quality and value of pediatric care.

Currently, Nemours boasts:

  • 269 funded research projects
  • 246 clinical trials
  • 164 funded researchers and principal investigators
  • 32 PhD center directors andlaboratory heads
  • 221 research support staff


Nemours continues to focus leadership and programs in the areas of health promotion and disease prevention through Nemours’ Value-Based Services Organization, National Office of Policy & Prevention, KidsHealth and Reading BrightStart!.


Nemours trains the next generation of pediatric specialists through its Nemours Children’s Hospital, Florida Residency program and affiliations with Sidney Kimmel Medical College at Thomas Jefferson University, Mayo Clinic School of Medicine and Science, Florida State University, University of Central Florida College of Medicine and the University of Florida College of Medicine.

In 2020, Nemours hosted:

    • 859 medical students
    • 956 residents
    • 94 physician fellows
    • 1,677 allied health professionals

Hear directly from residents about what makes Nemours Children’s Health education unique:


Wherever Nemours is, all of Nemours is.

Each day 8,000 Nemours associates, go beyond expectation to do everything in their power to help children grow up healthy and reach their full potential. These efforts occur within Nemours’ two freestanding children’s hospitals, at nearly 80 specialty, primary and urgent care locations, through 24 hospital collaborations and via virtual care. In addition, Nemours’ child health expertise extends into homes, schools and child care centers, and throughout the halls of government to positively impact children across the nation.



  • Nemours Children’s Hospital, Delaware, Wilmington

Primary & Specialty Care

  • Bear – Becks Woods
  • Dover
  • Middletown
  • Milford
  • Millsboro
  • Newark
  • Seaford
  • Wilmington
    • Foulk Road
    • Jessup Street
    • Pike Creek
    • Rockland Road
    • Saint Francis


Specialty Care

  • Brunswick


Home Office

  • Jacksonville


  • Nemours Children’s Hospital, Florida, Orlando

Urgent Care

  • Kissimmee
  • Lake Nona
  • Orlando – Waterford Lakes

Specialty Care

  • Bonifay
  • Daytona Beach
  • Fleming Island
  • Fort Walton Beach
  • Jacksonville
  • Jacksonville South
  • Kissimmee
  • Lake City
  • Lake Mary
  • Lakeland
  • Melbourne
  • Orlando – Downtown
  • Orlando – Lake Nona
  • Orlando – Lake Nona, Medical City
  • Panama City
  • Pensacola
  • Tallahassee – Centre Pointe
  • Vero Beach
  • Winter Garden

Primary Care

  • Celebration
  • Clermont
  • Kissimmee
  • Longwood
  • Maitland
  • Orlando
    • Downtown
    • East Orlando
    • Lake Nona
    • Moss Park
    • Windermere
  • Oviedo
  • Palm Bay
  • Sanford
  • St. Cloud
  • The Villages
  • Vero Beach
  • Windermere – Horizon West
  • Winter Garden
  • Winter Haven – Kinder Clinic

Collaborating Hospitals

  • Cleveland Clinic Indian River Hospital, Vero Beach
  • Cleveland Clinic Martin North Hospital, Stuart
  • Cleveland Clinic Tradition Hospital, Port St. Lucie
  • Heart of Florida Regional Medical Center, Davenport
  • Lakeland Regional Health Medical Center, Lakeland
  • Osceola Regional Medical Center, Kissimmee
  • Oviedo Medical Center, Oviedo
  • Parrish Regional Medical Center, Titusville
  • Rockledge Regional Medical Center, Rockledge
  • West Florida HealthCare, Pensacola
  • Wolfson Children’s Hospital, Jacksonville

New Jersey

Specialty Care

  • Cherry Hill
  • Deptford
  • Vineland

Collaborating Hospitals

  • Children’s Regional Hospital at Cooper, Camden
  • Inspira Medical Center Mullica Hill, Mullica Hill
  • Inspira Medical Center Vineland, Vineland