2019 Community Benefit

Since opening its doors, Nemours has invested more than $3.3 billion in delivering a higher standard of medical care for children. Nemours’ investment in children, families, research, prevention and education is how we work to fulfill our mission every day — providing leadership, institutions and services to restore and improve the health of children through care and programs not readily available with one high standard of quality and distinction regardless of the recipient’s financial status.

$210.9 Million

Uncompensated Medical Care $161.9
Subsidized Health Services $4.5
Research $25.2
Prevention & Influencing Children’s Health $15.0
Education & Training Of Health Professionals $4.3


Uncompensated medical care includes health care services without a direct source of payment. In 2019, total uncompensated medical care provided by Nemours included:

  • $3.2 million in services classified as “charity care” where the recipient could not afford services or lacked adequate health insurance
  • $129.0 million in unreimbursed cost, or shortfalls that occur when providers are reimbursed below the cost of providing services for Medicaid and other public health program beneficiaries
  • $29.7 million in uncollected patient care charges, underwritten by Nemours, where patients were presumed able to pay but from whom Nemours was unable to collect


Alfred I. duPont was also a benefactor of Delaware’s senior population. Nemours SeniorCare was established in 1981 and has provided dental, vision and hearing care services to hundreds of thousands of Delaware’s low-income seniors at little to no cost.

During 2019, Nemours SeniorCare provided outpatient services to 6,049 Delaware seniors. The program also completed its sixth year of partnership with the St. Francis LIFE program. Nemours SeniorCare made progress on the construction of a new facility in southern Delaware, with opening anticipated during 2020.


By increasing the amount of research activity and creating ever-increasing integration between our clinical and research enterprises, Nemours aims to decrease the time between discovery and practice. Beyond treatments, Nemours also seeks to investigate and understand processes that affect the delivery, safety, outcomes, cost, quality and value of pediatric care.

Currently, Nemours boasts:

  • 414 funded research projects and clinical trials
  • 107 Nemours physician-scientists
  • 32 PhD center directors and laboratory heads
  • 210 research support staff


Nemours continues to focus leadership and programs in the areas of health promotion and disease prevention through Nemours’ Value-Based Services Organization, National Office of Policy & Prevention, KidsHealth and Reading BrightStart!.


Nemours continues to train the next generation of pediatric specialists through its affiliations with Sidney Kimmel Medical College at Thomas Jefferson University, Mayo Clinic School of Medicine and Science, Florida State University, University of Central Florida College of Medicine and the University of Florida College of Medicine.

In 2019, Nemours hosted:

  • 1,022 medical students
  • 912 residents
  • 107 physician fellows
  • 2,190 allied health professionals

The online presence of Nemours Continuing Medical Education continues to grow through NemoursEducation.org, with more than 100,000 registered users.


Across Nemours Children’s Health System, 1,971 volunteers provided support to nearly every pediatric specialty during 2019. These dedicated individuals shared their time and talent in excess of 111,894 hours — a monetary equivalent of more than $2.8 million.

Nemours extends a sincere thank you to all volunteers for their dedication to bringing joy, comfort, laughter and support to children and families receiving care at Nemours.


1,013 volunteers | 61,750 hours of service | $1,570,303 monetary equivalent | 4,520 children read to in our waiting areas by Read Aloud volunteers | 38 pet therapy teams | 3,730 NICU babies read to by Baby Bookworm volunteer readers | 4 clowns


496 volunteers | 45,000 hours of service | $1,144,350 monetary equivalent | 30 animal-assisted activity teams | 10,000 patients and children interacted with animal-assisted activities teams | 4,000 escorts from the surgical suites provided by Parental Presence volunteers

NORTH FLORIDA (Jacksonville & Pensacola)

462 volunteers | 5,144 hours of service | $127,005 monetary equivalent | 6 animal-assisted activity teams | 7 character visits | 2 volunteer clowns

Nemours Cares: Associates Engaged in the Community

Each year, associate volunteers engage in activities to further extend Nemours’ compassion and resources to the children, families and communities that often need them the most. During 2019, more than 1,000 associates across the system participated in community volunteer activities. In addition, the annual “Nemours Cares Week” brought out hundreds of associate volunteers and their families to support local causes from food and diaper drives to Special Olympics buddies, beach clean-ups and more! Nemours associates’ commitment to helping children reach their full potential endures beyond clinic hours or hospital walls.

Nemours associates contribute their personal time to give back in meaningful ways to the communities and neighborhoods in which they live and work. The Nemours Community Engagement team in the Delaware Valley celebrates Nemours Community Champions who are making an impact.

Access to Care: Shepherd’s Hope

Without a documented physical, children in the State of Florida are unable to enroll in school. Thanks to volunteers from Nemours, children throughout Central Florida have been ready to get “back to school” for six consecutive years. Associates, nurses and physicians from Nemours Children’s Hospital have provided back-to-school physicals and other screenings for uninsured children through Shepherd’s Hope, the largest free and charitable clinic in Florida. In addition, associates provide backpacks and school supplies to help set kids up for a successful school year.

Nemours Community Funding Program

The Nemours Community Funding Program, based in the Delaware Valley, offers associates the opportunity to be reimbursed for community-based activities that they design and implement to benefit children and families. In 2019, five separate initiatives were funded, including:

  • Stop the Bleed, which taught more than 100 school nurses and administrators how to use a pediatric tourniquet;
  • EMS Skills Course, to prepare Pennsylvania EMT professionals for pediatric emergencies through simulation;
  • Journey Unveiled, which provided a field trip for a group of teen girls involved in a local mentoring program, as well as educational sessions on healthy relationships and emotional health and creative ways to eat healthy and stay active;
  • Garage Summer Nutrition, which provided fresh vegetables to more than 100 youth; and
  • Heart Health & AED Awareness, where students and staff from 11 local high schools received CPR Anytime kits and learned how to use AEDs.

2019 Donor Impact

Donors are an important part of the Nemours family. Their gifts to the Nemours Fund for Children’s Health are vital in supporting Nemours’ long-term goal of delivering the healthiest generation of America’s children. Gifts of any size make a significant impact on pediatric care and services today, and help support future programs, treatments and resources.

In 2019, the Nemours Fund for Children’s Health received $13.6 million in gifts from 6,386 generous donors across the U.S.

Where 2019 Donations Came From

State Donors
Delaware 1,926
Florida 1,380
Pennsylvania 1,369
New Jersey 402
Maryland 278
Other 1,031

How Funds Were Distributed in 2019

Clinical 37.7%
Capital 28.9%
Research 16.7%
Operational 11.2%
Educational 5.5%

Donors Make a Difference

Individual gifts, community fundraisers, event sponsorships and attendance … these are just a few of the ways patients and families receive support through the generosity of donors.

In 2019, the Daily’s Foundation Inaugural Charity Concert held in Jacksonville, Fla. raised more than $350,000 to support children and families receiving services at the Nemours Center for Cancer & Blood Disorders. Daily’s ongoing partnership with Nemours helps raise awareness and funds that benefit kids.

We are proud to be working alongside the community to raise funds that will have a tremendous impact on so many pediatric cancer patients and their families.
– Aubrey Edge, President & CEO, Daily’s

The Auxiliary at N/AIDHC, a partner since 1985, volunteers and raises funds to benefit Nemours patients and families. In recent years, their contributions have brought major resources to the hospital, including an All-Abilities Playground, a Sensory Playroom in the Child Life Clubhouse and the ZeroG Gait & Balance System in the Therapeutic and Rehabilitative Department.

In April 2019, the Jennifer Lynn Schott Childhood Arthritis Clinic was dedicated at Nemours Children’s Hospital. The clinic provides much-needed support to children and families in overcoming the physical, emotional and mental challenges associated with juvenile arthritis (JA). Available resources include physicians, nurses, social work, Child Life, behavioral health, physical therapy, and school-based education through PedsAcademy. The clinic was funded in memory of Jenny Schott, an educator, who lived with JA until the age of 26.

Our Locations

Wherever Nemours is, All of Nemours is.

Each day more than 8,000 Nemours associates, united in purpose, work to do everything in their power to help children grow up healthy and reach their full potential. These efforts occur within Nemours’ two freestanding children’s hospitals, at nearly 80 specialty, primary and urgent care locations, through 22 hospital collaborations and via CareConnect. In addition, Nemours’ child health expertise extends into homes, schools and child care, and through policy advocacy on the local, state and national levels to positively impact children across the nation.



  • Nemours/Alfred I. duPont Hospital for Children, Wilmington


  • Bear – Becks Woods
  • Dover
  • Middletown
  • Milford
  • Millsboro
  • Newark
  • Seaford
  • Wilmington
    • Foulk Road
    • Jessup Street
    • Pike Creek
    • Rockland Road
    • Saint Francis



  • Brunswick



  • Jacksonville


  • Nemours Children’s Hospital, Orlando


  • Bonifay
  • Daytona Beach
  • Fleming Island
  • Fort Walton Beach
  • Jacksonville
  • Jacksonville South
  • Kissimmee
  • Lake City
  • Lake Mary
  • Lakeland
  • Melbourne
  • Orlando – Downtown
  • Orlando – Lake Nona
  • Orlando – Lake Nona, Medical City
  • Pensacola
  • Tallahassee – Centre Pointe
  • Titusville
  • Vero Beach
  • Winter Garden


  • Celebration
  • Clermont
  • Kissimmee
  • Longwood
  • Maitland
  • Orlando
    • Downtown
    • East Orlando
    • Lake Nona
    • Windermere
  • Oviedo
  • Palm Bay
  • Sanford
  • The Villages
  • Vero Beach
  • Windermere – Horizon West
  • Winter Garden
  • Winter Haven – Kinder Clinic


  • Kissimmee
  • Lake Nona
  • Orlando – Waterford Lakes
  • Sanford


  • Cleveland Clinic Indian River Hospital, Vero Beach
  • Cleveland Clinic Martin North Hospital, Stuart
  • Heart of Florida Regional Medical Center, Davenport
  • Lakeland Regional Health Medical Center, Lakeland
  • Osceola Regional Medical Center, Kissimmee
  • Oviedo Medical Center, Oviedo
  • Parrish Regional Medical Center, Titusville
  • Rockledge Regional Medical Center, Rockledge
  • West Florida HealthCare – Pensacola
  • Wolfson Children’s Hospital, Jacksonville



  • Cherry Hill
  • Deptford
  • Vineland


  • Cherry Hill


  • Children’s Regional Hospital at Cooper, Camden
  • Inspira Medical Center Mullica Hill, Mullica Hill
  • Inspira Medical Center Vineland, Vineland